Some customer details are collected when a customer is adding a job. This is purely to enable the website to link the customer to the right tradesman.
The details includes first name, last name, postcode, telephone number, email address and job data.
Your firstname and the first letter of your last name will be publicly displayed.
Tradesman require a name, email, location data, and service data on registration.
A professional can request to be removed from the website by request via the contact us
We collect technical data about the type of browser software, operating system and IP address you are using for the purposes of tracking site use, or improving the service offered through our website. This information will be not used to identify you personally.
Most web browsers allow some form of control in-regards to cookies through their respective browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit aboutcookies
We use Google Analytics to monitor user activity in order to identify problems and improve our website. To opt out of Google’s internet tracking, visit gaoptout
How we use your information
Customer details are shared with the tradesman if their quote is accepted. Professionals can buy access the Customer telephone number to get in touch quickly.
For tradesman shortlisted for a job, we will share your name with the job owner automatically but we will also share your address, and potentially other information with the job on upon request.
We may use the contact information to contact you via email, SMS and telephone in relation to our services.
Your information will be used to assist you with using the site, to help us resolve disputes, to identify fraud, to enforce our terms and conditions.
For quality control and training purposes, we may monitor or record your communication with our staff.
Sharing of information
Your information will not be sold to any company not directly associated with its proper use within the website without explicit permission from the Customer or Professional.
We may disclose your personal data if we are required to do so by law, or in response to a valid request by a law enforcement or governmental authority.
All this information will be held only by What’s Your Offer to ensure the security, integrity and privacy of your details.
Any communication between you and the platform What’s Your Offer provides is encrypted.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. We reserve the right to amend or modify this privacy statement at any time and in response to changes in applicable data protection and privacy legislation.